1.General
Be Bodywise (www.bebodywise.co.uk) is an internet-based platform (hereinafter referred to as ‘Website’) operated by Mosaic Wellness Limited (hereinafter referred to as ‘Company’ or ‘we’ or ‘our’ or ‘us’), a company registered in England and Wales under company number 16638894, with its registered office at 36 Delaford Road, London, England, SE16 3BS.
We are committed to protecting and respecting your privacy. This Privacy Policy explains what personal data we collect about you, how we collect and use that data, on what legal basis we process it, who we share it with, and what rights you have in relation to it. It applies to all users accessing or using our Website.
This Privacy Policy is published in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Mosaic Wellness Limited is the data controller for personal data collected through this Website. This means we are responsible for deciding how and why your personal data is used.
By accessing or using our Website, or by providing us with your information, you confirm that you have read and understood this Privacy Policy. If you do not agree with this Privacy Policy at any time, please do not use the Website or provide us with your information. You can contact us about any privacy matters by writing to support@bebodywise.co.uk or to Mosaic Wellness Limited, 36 Delaford Road, London, England, SE16 3BS.
2.Information We Collect and How We Collect It
We collect the following categories of information about you:
Registration Information: When you register to use our Website, we collect your registration details including your name, email address, and phone number. We may verify your contact details as part of the account creation process.
Order Information:We collect information necessary to process your order, including the items you place in your cart, your postal address, and payment transaction details. We do not collect or store full card numbers or bank account details; all payment processing is handled securely by our third-party payment provider.
Usage Information:We may collect information about how you use our Website, your device and software. This may include usage statistics, traffic data, your IP address, browser type, operating system, access times, browsing history on our Website, order history, and transaction details.
Health and Wellness Information: Where You complete a health or wellness questionnaire on the Website or share information about yourself in connection with our Products or services, we may collect information relating to your health or wellness goals. This may constitute special category data under UK GDPR, and we will only process this information where we have your explicit consent or another lawful basis applies.
Communications: If you contact us directly, we may collect the content of your message and any information you choose to provide, including records of correspondence by email, phone, or otherwise.We collect this information directly from you when you register, place an order, complete a form, or otherwise interact with our Website. We may also collect certain information automatically through cookies and similar technologies as described further below.
Communications: If you contact us directly, we may collect the content of your message and any information you choose to provide, including records of correspondence by email, phone, or otherwise.We collect this information directly from you when you register, place an order, complete a form, or otherwise interact with our Website. We may also collect certain information automatically through cookies and similar technologies as described further below.
3. Legal Basis for Processing
We process your personal data on the following legal grounds under UK GDPR:
Performance of a contract: Where processing is necessary to fulfil your order, manage your account, or otherwise perform our obligations to you under our Terms & Conditions.
Legitimate interests: Where processing is necessary for our legitimate business interests, such as improving our Website and services, preventing fraud, and ensuring the security of our systems, provided those interests are not overridden by your rights and interests.
Compliance with a legal obligation: Where we are required to process your data to comply with a legal or regulatory obligation.
Consent: Where you have given us your explicit consent to process your data for a specific purpose, such as receiving marketing communications or the processing of special category health data. You have the right to withdraw your consent at any time by contacting us at support@bebodywise.co.uk, though withdrawal will not affect the lawfulness of any processing already carried out.
4. How We Use Your Information
We use your information for the following purposes: to operate and improve the Website and to foster a positive user experience; to process and deliver your orders; to manage your account and provide you with access to our Website and services; to communicate with you about your orders, queries, or complaints; to send you service notifications and updates about changes to the Website or our Terms; to contact you, with your consent, about promotions, new products, or other marketing information that may be of interest to you; to analyse usage trends, troubleshoot problems, and improve our Products and services; to conduct internal research and development; to comply with applicable law and regulatory obligations; to investigate, prevent, or take action regarding suspected fraud, illegal activities, or violations of our Terms; and to respond to any queries or requests you submit to us.
If you wish to opt out of receiving non-essential communications such as promotional and marketing-related information, you may do so at any time by clicking the unsubscribe link in any such communication or by emailing us at support@bebodywise.co.uk.
5. Disclosure of Your Information
We may share your personal data with third parties in the following circumstances:
Service providers and processors: We share your information with trusted third-party service providers who assist us in operating the Website and delivering our services, including logistics and delivery partners, payment processors, IT and hosting providers, and customer service platforms. These providers process your data only on our instructions and are contractually bound to keep it secure and confidential.
Business transfers: We may transfer or disclose your personal data to a third party who acquires or may potentially acquire our business, whether by way of a merger, consolidation, or purchase of all or a substantial portion of our assets. In such circumstances, the acquiring entity will be required to comply with this Privacy Policy with respect to your personal data.
Legal and regulatory requirements: We will disclose your personal data where we are required to do so by law, pursuant to a court order, or in response to a request from a law enforcement or regulatory authority. We may also disclose your information where we believe it is necessary to protect our rights, prevent fraud, protect the safety of any person, or enforce our Terms.
Analytics and aggregated data: We may share aggregated, anonymised information about our users with partners and other third parties for the purposes of research, analysis, and improving our services. This information cannot be used to identify you individually.
6. International Transfers of Personal Data
Where we transfer your personal data outside the United Kingdom, we will ensure that appropriate safeguards are in place to protect your data to the same standard as required under UK GDPR. This may include transferring data to countries that have been deemed adequate by the UK Secretary of State, or using standard contractual clauses approved by the Information Commissioner’s Office (ICO), or relying on other lawful transfer mechanisms. If you would like further information about the safeguards we have in place for international transfers, please contact us at support@bebodywise.co.uk.
7. Third-Party Links
The Website may include hyperlinks to external websites, applications, or resources. We have no control over those third-party sites and are not responsible for their content, privacy practices, or how they collect and use your information. The presence of any third-party link on our Website does not constitute a recommendation or endorsement of that site or its contents. We recommend that you review the privacy policy of any third-party website you visit before providing them with your personal data.
8. Your Rights
Under UK GDPR and the Data Protection Act 2018, you have the following rights in relation to your personal data:
Right of access: You have the right to request a copy of the personal data we hold about you, free of charge, by submitting a subject access request to us.
Right to rectification: You have the right to ask us to correct inaccurate or incomplete personal data we hold about you.
Right to erasure: You have the right to request that we delete your personal data in certain circumstances, for example where the data is no longer necessary for the purposes for which it was collected, or where you withdraw your consent and there is no other legal basis for processing.
Right to restriction of processing: You have the right to ask us to restrict how we process your personal data in certain circumstances, for example where you contest the accuracy of the data or object to our processing.
Right to data portability: Where we process your data on the basis of your consent or to perform a contract, and the processing is carried out by automated means, you have the right to receive your personal data in a structured, commonly used, machine-readable format and to have it transmitted to another controller where technically feasible.
Right to object: You have the right to object to the processing of your personal data where we rely on legitimate interests as our legal basis, and where we use your data for direct marketing purposes.
Rights in relation to automated decision-making: You have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal or similarly significant effects on you.
To exercise any of these rights, please contact us at support@bebodywise.co.uk or write to us at Mosaic Wellness Limited, 36 Delaford Road, London, England, SE16 3BS. We will respond to your request within one month. We may need to verify your identity before processing your request. There is no charge for exercising your rights unless a request is manifestly unfounded, excessive, or repetitive.
If you are not satisfied with how we handle your personal data or respond to your request, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO), which is the UK supervisory authority for data protection. You can contact the ICO at www.ico.org.uk or by calling 0303 123 1113.
9. Access to and Changes to Your Information
You may review, correct, update, or request deletion of your personal data by logging into your account on the Website or by contacting us at support@bebodywise.co.uk. We will comply with such requests within a reasonable time unless we are required to retain certain information for legal or regulatory purposes. If you choose to delete your personal data in a way that means we can no longer verify your identity or process your orders, we may be unable to continue providing you with our services.
10. Security and Retention of Information
We take the security of your personal data seriously and have implemented appropriate technical and organisational measures to protect it against loss, misuse, unauthorised access, disclosure, alteration, or destruction. These measures include restricting access to your personal data to employees and agents who need it to perform their duties, and who are bound by strict confidentiality obligations.
No employee or administrator of the Company will have knowledge of your account password. It is important that you protect against unauthorised access to your password and account. You must ensure that you log out from the Website when you have finished your session. We do not accept liability for any unauthorised use of your account and password that results from your failure to keep your credentials secure.
If you suspect any unauthorised use of your account, you must notify us immediately at support@bebodywise.co.uk.
We retain your personal data only for as long as is necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. The appropriate retention period will depend on the nature of the data and the purpose for which it is held. When your personal data is no longer required, we will securely delete or anonymise it. If you wish to withdraw your consent for processing, cancel your account, or request that we no longer use your personal data, please contact us. Please note that withdrawing consent or cancelling your account may result in us being unable to continue providing you with our services.
11. Cookies and Other Tracking Technologies
We use cookies and similar tracking technologies on our Website. A cookie is a small text file placed on your device when you visit a website. We use cookies to enable essential functionality on our Website, to analyse how our Website is used so that we can improve it, and, where you have consented, to deliver relevant advertising and marketing communications.
We will ask for your consent before placing any non-essential cookies on your device. You can manage your cookie preferences at any time through our cookie consent tool or by adjusting your browser settings. Please note that disabling certain cookies may affect the functionality of the Website and your ability to use some of its features. For full details of the cookies we use and how to manage them, please refer to our Cookie Policy.
12. Children’s Privacy
Our Website and services are not directed at children under the age of 18 and we do not knowingly collect personal data from anyone under 18. If we become aware that we have inadvertently collected personal data from a child under the age of 18, we will take steps to delete that information as soon as possible. If you believe we may have collected information about a child, please contact us at support@bebodywise.co.uk.
13. Changes to This Privacy Policy
We reserve the right to update, change, or modify this Privacy Policy at any time to reflect changes in law, our business practices, or the way we process your personal data. The updated Privacy Policy will be posted on this page with a revised ‘last updated’ date. For material changes, we will notify registered users by email at least 14 days before the changes take effect. Your continued use of the Website following any changes to this Privacy Policy will constitute your acceptance of those changes. We recommend that you review this page periodically.
14. Miscellaneous
Disclaimer: Although we are committed to protecting your privacy and have implemented appropriate security measures, we cannot guarantee that your personal data will never be disclosed in ways not described in this Privacy Policy. As a user of the Website, you understand and agree that you assume responsibility and risk for your use of the Website and the information you provide.
Indemnity: You agree to indemnify us in any suit or dispute by any third party arising out of disclosure of your information to third parties either through our Website or otherwise, or out of your use of and access to third-party websites and resources.
Severability: Each clause of this Privacy Policy shall be and remain separate from and independent of all other clauses. If any clause is found to be null and void, this shall have no effect on the remaining clauses of this Privacy Policy.
15. Contact Us
If you have any questions, concerns, or feedback about this Privacy Policy or how we handle your personal data, please contact us at:
Mosaic Wellness Limited, 36 Delaford Road, London, England, SE16 3BS
Email: support@bebodywise.co.uk
If you are not satisfied with our response, you have the right to complain to the Information Commissioner’s Office (ICO) at www.ico.org.uk or by calling 0303 123 1113.